Careers 

At Rocket, we’re known for phenomenal food, industry-leading creativity and faultless service — the ingredients behind unforgettable events at the country’s most prestigious venues.  
We’re looking for a Head of Event Operations to make sure every event runs smoothly, safely, and brilliantly — from staffing and service plans to compliance and cost control — so our clients feel completely in safe hands.  

The role (what you’ll own) 

You’re the person who turns ambition into reality — leading the practical delivery of our events and ensuring we consistently exceed expectations through operational excellence.  Think: calm leadership on site, sharp planning in advance, and the confidence to brief and direct large teams with clarity. 

What you’ll be doing

1) Deliver exceptional events, every time

• Lead operational planning and delivery across BOH operations and FOH service, including briefing large FOH teams. 

• Produce clear Rocket Notes and share operational comms across the business.  

• Own service detail: complex service plans, send/receive on dinners, and scale confidently up to large-format dining (500+ guests).  

• Partner with Sales on site visits, tastings, tenders, and venue comms (security lists, delivery schedules, RAMS). 

• Build trusted relationships with key venues and clients — becoming a goto operational contact and raising standards through great partnership. 

2) Lead and grow a brilliant operations & staffing team.

• Manage the fulltime Operations team of 4: performance development, appraisals and allocation of the right managers to the right events. 

• Build a strong bench of freelance Operations Managers: recruit, train, brief, and set them up to deliver impeccably. 

• Oversee front of house & staffing: lead the Staffing Manager and their team, strengthen agency relationships, and ensure quality feedback loops on casual staff performance.  

• Bring operational insight to senior forums (Senior Management/Troubleshoot) and present operations strategy to leadership. 

3) Control cost, without compromising the magic

• Own operational cost management with the business operations director: deliver monthly KPI/compliance reporting across drinks, equipment and staffing. 

• Oversee drinks: evolve the offering, negotiate supplier pricing, maintain robust stock take and controls. 

• Oversee equipment: smart hiring, fewer breakages, well-maintained kit — operationally slick, client-facing flawless delivery.  

• Help ensure departments meet/exceed gross profit budgets set by the finance director.  

4) Set the standard for compliance & best practice

• Champion 100% compliance with venue regulations, tender requirements, and Rocket’s Health & Safety approach.  

• Keep RAMS templates current; ensure event Risk Assessments and Method Statements are completed for all external events. 

• Ensure Operations Managers have the right qualifications (e.g., first aid, licensing, fire warden where required) and that front of house teams are briefed on event/venue-specific health & safety. 

About you (what “good” looks like)

• You lead by example and coach and mentor your team to help them grow and become the best they can be. 

• You’re operationally exceptional: organised, decisive, and hands-on — someone people trust when it matters most.  

• Confident leading big teams in premium environments, with a clear communication style and high standards. 

• Strong commercial instinct: you care about detail and the numbers (staffing efficiency, equipment hire, drinks margins). 

• Calm under pressure, solutions-first, and proud to be an ambassador of the brand on site. 

Why Rocket

Because we’re serious about craft and experience — where exceptional food meets extraordinary experiences — and we want someone who’s excited to raise the bar on how brilliantly events are delivered.  

If you’ve got that blend of standards, warmth and drive — that unmistakable “Rocketness” — you’ll thrive here.  

How to apply

Apply here.

We’re looking for Event Operations Managers at both Junior and Senior levels to join our growing events team. These are hands‑on, client‑facing roles working closely with Sales and Events teams to plan, organise and deliver exceptional, high‑end events across a range of prestigious venues.

The Role

You’ll take ownership of the operational delivery of events, leading both front‑ and back‑of‑house teams to ensure every event runs seamlessly, meets client expectations and complies with venue and safety requirements. Senior candidates will take a lead on larger, more complex events and support the development of junior managers.

Key Responsibilities

• Plan, organise and deliver all operational aspects of events in collaboration with Sales and Events teams

• Lead FOH and BOH teams on event days, ensuring consistently high service standards

• Produce and communicate clear, accurate event notes, service plans and timings

• Manage service flow during events, including sending and receiving during dinners

• Prepare and oversee RAMS and H&S documentation

• Liaise with venues, suppliers and clients, acting as a key point of contact

• Order and manage hired equipment and beverages, supporting cost control and profitability

• Attend site visits and tastings to identify operational requirements

• Support staffing recruitment, training and onboarding

• Senior role: mentor junior managers, assist with manager allocations, and contribute to wider operational and efficiency projects

About You

• Proven experience in event or hospitality operations (level matched to role)

• Confident leading teams and managing live events under pressure

• Organised, detail‑driven and an excellent communicator

• Comfortable working directly with clients and venues

• Passionate about delivering exceptional guest experiences

Why Join Us?

• Competitive salary up to £45k DOE plus overtime

• Opportunity to work on exciting, high‑profile events

• Career development opportunities across the wider group, including major contracts

If you’re an experienced event operator looking to step up – or a seasoned manager ready for your next challenge – we’d love to hear from you.

How to apply

Apply here.

As a member of the Rocket team you will win, organise and execute key company events to the highest standards. You will creatively exceed client expectations to drive business and venue relationships within the Rocket portfolio.

KEY RESPONSIBILITIES:

Sales

• Create bespoke quotes for clients to rival competitors and win business. Ensure all quotes are produced in an efficient manner.

• Exceed client expectations by creating concepts and menu proposals that maximises revenue whilst controlling costs

• Organise and deliver client tastings that showcase our products and high standards

• Ensure the existing client portfolio is nurtured to assist in securing repeat business.

• Identify and attract new clients that will contribute to an increase in turnover that exceeds budgets

• Seek to attract clients in different sectors in line with company growth and marketing strategy

• Build trusted relationships with our established venues to ensure our position as a preferred supplier is secured

• Manage the cost of events with regards to deposit, credit and any discounts

• Working with the events team, contribute to tenders where necessary

• Ensure your personal knowledge of food, drink and restaurant trends is well-rounded and exceptional

Procedure

• Ownership of an events portfolio from start to finish, providing strong direction to all areas involved.

• Respond efficiently and timely to all enquiries and questions from our clients.

• Ensure all client requests are met by creating concepts and designing menus with our kitchen and dec teams to exceed expectations

• Attend site meetings with clients and venues to ensure Rocket is fully prepared on the event.

• Collate and maintain accurate event notes including any special requests and ensure these are communicated to all other areas of the business

• Manage company suppliers (e.g. florists, production companies, entertainment) to ensure their service is in line with the high standards our clients expect from a Rocket event

Execution of Operations

• Ensure that our delivery of events is of exceptional standards from every perspective in line with Rocket expectations

• Where necessary, attend personal client events and act as a strong presence that reassures the client.

• Provide efficient and constructive feedback to the staffing and operations teams to ensure we maintain a highly-trained Front of House team that best represents the Rocket brand

Team Support

• Support colleagues on larger, key events when required

• Support the training and development of junior colleagues

• Working alongside the Operations Team, delegating tasks, duties and responsibilities in a proper manner that supports your own workload

Other

• Work with company directors to achieve business objectives and improve systems and processes

• Assist in any reasonable aspect of the company’s operation where required

• Maintain a high standard of appearance and project the Rocket brand

• Maintain good working relationships with all other colleagues and departments

KEY PERFORMANCE INDICATORS (KPIs)

Your KPIS will be used as the basis on which your performance, and subsequent annual bonus, will be measured.

Event Manager KPIs

• Contribute to the annual team sales target as set by the BOD

• To reach individual annual sales target as set by Management

• Ensuring your events achieve at least 38% GP

HOW ARE YOUR RESPONSIBILITIES MONITORED?

Your KPIS will be used as the basis on which your performance, and subsequent annual bonus, will be measured. Your KPIs will be discussed informally on a monthly basis and reviewed in mid-year and annual appraisals.

How to apply:

Apply here.

Job Title: Event Management Industrial Placement Scheme
Working Pattern: 35 hours per week, Monday to Friday

We are Rocket Food – London’s leading luxury caterer, specialising in remarkable events, weddings and private parties. Our reputation is built on phenomenal food, industry‑leading creativity and faultless service – the essential ingredients for unforgettable events at the country’s most prestigious venues.

‍If you’re on a four‑year degree that includes a year in industry, our 12‑month Industrial Placement Scheme offers real responsibility from day one. You’ll be part of the Rocket community, working with industry‑leading talent, contributing to live client work, and developing skills that will set you up for an exciting career.

‍Role Overview

‍We’re looking for a proactive, organised and creative Placement Student to support our Events and Sales teams throughout the full event cycle. This hands‑on role offers genuine responsibility and behind‑the‑scenes exposure across tastings, proposals and live events.

‍Key Responsibilities

Tastings & Front of House

• ‍Run client tastings: set‑up, waitressing and pack‑down

• Liaise with the kitchen throughout

• Keep front-of-house areas tidy and guest‑ready

• Welcome guests and support a professional, warm client experience

Office & Admin Support

• General office administration, organising couriers and menu printing

• ‍Assist the wider team with day‑to‑day operational tasks

Creative & Sales Support

• Develop creative event proposals and presentations using Canva

• Support the Sales team with quotes and proposal documents

Event Planning & Delivery

• Support event organisation and attend site visits

• Write event notes and schedules

• Place orders and liaise with suppliers

• Work on live events, providing on-site support before, during and after delivery

About You

• Highly organised with strong attention to detail

• Confident, friendly and comfortable working front‑of‑house

• Creative with an interest in event design

• Able to multitask and work well under pressure

• A team player with a positive, can‑do attitude

• Confident using Microsoft Office; Canva experience is a bonus

What You’ll Gain

• Hands‑on experience across the business

• ‍Exposure to real client work and event delivery

• Development of creative, operational and client‑facing skills

• A fast‑paced, supportive environment in the events industry

Who We Are Looking For

We typically recruit students studying Events Management or similar, but we welcome applications from other degrees. We look for ambitious, confident people with strong communication skills, a customer focus, adaptability and a willingness to take responsibility. If this sums you up, then we want to hear from you.

Our Assessment Process

1.     Apply

2.     Application screened

3.     Video interview

4.     In‑person interview at our HQ in Battersea

5.     Feedback and/or offer

To apply: send a cover letter and CV to victoria.kalirai@rocketfood.com

This process is designed to show off your true self. We’ll keep you updated throughout. If successful, your exciting journey with us begins. If not, you’re encouraged to request feedback to support future applications.

A fantastic opportunity has arisen for talented and ambitious individuals to join our exceptional front-of-house team at Rocket Food – London’s leading luxury caterer and specialists in remarkable events, weddings and private parties.

Whether you are a student looking for paid work, or a creative looking to support your daytime passion, we are always keen to hear from individuals who would like to join us in “Revelling in the exceptional”.

We’re widely regarded as one of London’s top event catering and hospitality companies, our reputation has been built over 22 years, delivering glamourous parties in some of the country’s most prestigious venues.

The waiting staff role is mixed and most often comprises of waiting and beverage service either at Rocket HQ for tastings or at client events predominantly in London, but occasionally across the UK and abroad.

Our selection criteria are based on your character, rather than your experience. You will be provided with all necessary skills training.

What we’re looking for:

• You will be an excellent team player with a hands-on and organised approach to your role, passionate about the team and working in a leading catering and events company.

• Excellent level of spoken and written English

• A decent knowledge for great food and wine

• Strong attention to detail and a flexible, enthusiastic can-do attitude.

• You will be immaculately presented with high standards of personal hygiene and will act as an ambassador for Rocket at the country’s most prestigious venues.

Our people will always be our most important asset and we’re proud to offer pay rates in line with the London Living Wage of from £14.80 per hour to £17.14 per hour which does not include your holiday pay (this is accrued as you work at a rate of 12.07%), depending on experience and role.

We are always on the lookout for development opportunities and moments to grow, whilst helping our colleagues reach their potential and opening the door to the next opportunity.

Please drop us a line with your CV at talent@rocketfood.com if you’d like to join us and we will get back to you as soon as possible.

Equal Opportunities
Whether it is creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Rocket. We are committed to equality of opportunity across our organisation. At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner.